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Payment, Shipping, and Returns

Payment

We accept Visa, MasterCard, and Discover credit/debit cards.

Domestic Shipping

We ship within the US (excluding AK and HI).  We ship in-stock items as quickly as possible, normally within one business day after your order is received. In the event of a backorder, we apologize for the delay and will work diligently to replenish our inventory as quickly as possible.

Orders ship Standard Ground via common carriers, such as FedEx, UPS, and USPS. All items ship directly to you from our warehouse in Toledo, Ohio.

understated corrugated, LLC is not responsible for lost or stolen packages.

International shipping is not available at this time.

Returns

Due to the nature of the Kittyblock, all sales are final.  If a Kittyblock arrives damaged, please photograph the original shipping box and the Kittyblock evidencing the damage.  Please send the photos, along with your contact information (the same contact info entered when purchasing the item on the website) to understatedcorrugated@gmail.com within 14 days of receipt of the package and we will work with you to resolve the issue.  Customer satisfaction is our number one priority.